Human Resource Center

Think PointeNet might be fit for you, check out our latest job postings, and download application documents to fill out and send in.

Job Postings

Technical Support Representative

Hours: 

Full-time

Rate:

$15/hr -$18hr

Benefits: 

Paid Vacation

401K

Description:  

A detailed, customer-oriented individual with IT and customer service experience to assist our customers with their Internet service needs as well as provide support for field technicians.    

Education: 

Some college or trade school

Tasks/Responsibilities:

Troubleshoot internet service concerns using remote connection.

Answer phones and direct calls.

Process install requests and manage the technology customer manager databases deleting, adding, or editing profiles. 

Inform Business Manager of changes in billings.  

Configure equipment for installs.

Configure Routers for installs.

Manage and maintain website through Wix

Manage and maintain PointeNet Facebook page, informing of outages, restorations and other networkwide issues effecting quality of service.

Abilities:

Fast learner, good with people, outgoing.

Good salesmanship skills.

Excellent communication skills both written and verbal.

Detail oriented.

Microsoft Office

IT skills, preferred.

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