Technical Support Representative

Job Description

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Description:  

A detailed, customer-oriented individual with IT and customer service experience to assist our customers with their Internet service needs as well as provide support for field technicians.    

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Hours: 

• Full-time

 

Rate:

• $15/hr -$18hr

 

Benefits: 

• Paid Vacation

• 401K

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Qualification and Education: 

• Some college or trade school

• Troubleshoot internet service concerns using remote connection.

• Answer phones and direct calls.

• Process install requests and manage the technology customer manager databases deleting, adding, or editing profiles. 

• Inform Business Manager of changes in billings.  

• Configure equipment for installs.

• Configure Routers for installs.

• Manage and maintain website through Wix

• Manage and maintain PointeNet Facebook page, informing of outages, restorations and other networkwide issues effecting quality of service.

• Abilities:

• Fast learner, good with people, outgoing.

• Good salesmanship skills.

• Excellent communication skills both written and verbal.

• Detail oriented.

• Microsoft Office

• IT skills, preferred.