Frequently asked Questions
Finds answers to some of our frequently asked billing, install, cancellation, and other tech related questions.
Is there a contract?
There is a service agreement which is to be signed and returned: you have two options a 30-day rolling in which an install fee will be assessed or there is the option to sign a 2-yr agreement win which the installation fee will be waived.
Do you have a Auto Pay?
Yes. We recommend participation in one of our several recurring payment programs. We can set up to charge your credit card or do a bank withdrawal (ACH-Automated Clearing House) on a monthly basis. There is a section on the service agreement to sign up or a separate recurring payment agreement. Your signature on either form will authorize us to enroll you in the program of your choice.
Can I pay my monthly Internet bill online?
You can also pay this bill online. We can email the monthly invoice to you with a pay link, which will allow you to pay the monthly bill by credit card. We can send bills/invoices through the U.S. mail, however there is a monthly charge of $1.00 for mailed paper invoices.
How do I cancel service?
Submit a CANCELLTION FORM to provide a 30-day written notification is required per service agreement. Fee may be accessed for early termination of contract/service agreement.
What do I do with the equipment once I cancel?
If you have switched providers, a techncian will be by sometime after your effective date to remove the outside equipement.
If you have moved, we ask that you leave the cables and the modem, which is the device that has a port labeled PO The router (the device with the anntena is yours to keep)
Can I get service where I live?
Please, check our Coverage Map for the service areas in your neighborhood. Our tower repeater sites have a range of about 6 to 8 miles in every direction. Customers need visual line of sight and be within range of one of these towers to receive service. If there are obstacles like hills, trees or buildings blocking your line of sight, an on-site survey can be conducted to verify the signal will pass through these obstructions. You can call the office at 402-614-7053 to get the process started. We'd be happy to look it up on our elevation map and do a complimentary site survey.
Do I need a wireless router?
Yes. You will need a wireless router. You can purchase one directly from PointeNet, or you can provide your own. For make and price of the router we offer please see Our Prices page.
What is your data download monthly limit?
There is no data download limit at this time.
Can I change my speed package at any time?
Yes. You may upgrade your plan at any time by calling the office 402-614-7053, and it will be effective the same day. Billing changes will be effective at the start of the next billing cycle.
Are you a Satellite company?
No. PointeNet is not a satellite company. Satellite companies download bandwidth from an orbiting satellite in space. With PointeNet, earthbound radios/antennas at our towers communicate via microwave signals with radios/antennas on the customers' property. Our service, when compared to satellite providers, is less effected by adverse atmospheric conditions.
Can I connect more than one PC and share the Internet?
Yes, you can accomplish this by purchasing a wireless router from PointeNet, Best Buy, Office Depot, or other office supply vendors.