Standard Operating Procedure/Policy Quiz
Please fill and submit the quiz below to complete your orientation for training. 
1. What are the discounts offered to customers?
2. Cancellations must be in writing to give 30-day notice of cancellation.
3. Early termination cancellations are subject to the install fee.
4. PointeNet offers a recurring payment program what must be obtained before a recurring payment can be set up?
5. When are billing changes for speed upgrades effective?
6. At a minimum, how often should a tech report to billing department installs, router, sales, and other billing changes they agree upon with a customer?
7. Customers should be encouraged to go to’s cancellation form, or a PN employee fill it out with customer on phone because it is easy, convenient way to get the notice in writing & submitted allowing for receipt & process confirmation.
8. Speed Tests performed by customer typically reflects what?
9. Best way to troubleshoot a speed concern is with customer on phone performing tests while viewing the radio’s dashboard total traffic because…
10. Ideally when should the service agreement signature be procured?

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